Patient Care Advocate

 Join Our Team as a Patient Care Advocate at MPOWERHealth! 

At MPOWERHealth, we're not just a healthcare company—we're innovators, dreamers, and doers. For over a decade, we've been empowering independent musculoskeletal physicians with state-of-the-art clinical services, groundbreaking technology, and seamless back-office solutions. Our mission? To simplify the complex, predict the unpredictable, and create better outcomes for patients and providers alike.

Your Mission (Should You Choose to Accept It): As a Patient Care Advocate, you'll be the heartbeat of our patient experience. Your voice will offer comfort, your actions will bring clarity, and your dedication will make a difference.

Location: This is an In-Office role at our office in San Antonio, TX.

Compensation: Compensation is determined based on the following criteria:

• Low Range: Entry-level experience with foundational skills.
• Mid Range: Solid experience with demonstrated proficiency in key responsibilities.
• High Range: Extensive experience with a proven track record of success in similar roles.

Pay will be evaluated based on experience, skills, and qualifications during the hiring process.

 What You'll Be Doing:

•  Reviewing weekly clinical reports to identify and manage cases with adverse outcomes.

•  Making daily phone calls to patients who received IOM services, using a provided script to ask thoughtful, engaging questions.

•  Documenting patient feedback with precision and care.

•  Communicating with patients, insurance providers, and attorneys to resolve inquiries and ensure satisfaction.

 What You Bring to the Table:

•  1+ years of solid experience in medical collections is required.

•  Solid understanding of CPT codes, ICD-10, and healthcare regulations.

•  Thorough knowledge of HIPAA privacy regulations.

•  Lightning-fast, accurate data entry skills.

•  Emotional intelligence with a compassionate, tactful communication style.

 Why You'll Love Working with Us:

•  Multiple medical plan options to fit your lifestyle.

•  Health Savings Account with generous company contributions.

•  Comprehensive dental and vision coverage for you and your loved ones.

•  401(k) with company match to help you build a secure future.

•  Paid vacation, sick time, and company holidays for well-deserved breaks.

•  Wellbeing program with health insurance incentives to keep you feeling your best.

Join us and be part of a team where your compassion meets innovation. Together, let's redefine patient care. Apply today and make a meaningful impact—one call, one patient, one success story at a time.