Assistant Territory Manager - Dayton, Ohio

The Assistant Territory Manager (ATM) is responsible for clinical oversight of all technicians in their specified territory, general maintenance of hospital credentialing, hospital contracting, surgeon satisfaction as well as case coverage on an as needed basis. The ATM maintains communication with Territory Manager to ensure all needed information is shared related to surgeon/facilities. All duties of an Intraoperative Neurophysiological Monitoring Technologist also fall under duties of an ATM. See “Intraoperative Neurophysiological Monitoring Technologist” job description for full details. 

Business Development (Assist Territory Manager)

• Research your territory and learn who the surgeons are that would use IOM, where are their offices, what facilities do they work at, if they use IOM currently
• Identify new surgeons moving to the territory and start cold calling ASAP
• Pay close attention to surgeons on the board when you are covering cases and start identifying new business to acquire at facilities in which we already have an established hospital contract in place
• Contact new surgeons and their office and request introductory meetings
• Make an introduction to Business Development leaders upon customer request
• Aid and support Business Development with any needs and information within your territory

Case Coverage

• Ensure that all cases are covered no matter what
• Assist TM in maintaining an on-call rotation for your territory.
• See full details in Intraoperative Neurophysiologic Monitoring Job Description
• Take the opportunity to provide breaks to techs on long days which is also an opportunity to scope out OR scheduling board and bump into surgeons
• Manage On-Call Schedule with Territory Manager
• Know all Techs and Neurologists credentialed at each of your hospitals, organize and communicate this information clearly

Scheduling

• Enter cases into USMON and or Verify that cases entered have been entered correctly
• Ensure proper documentation has been uploaded for each case at the time of scheduling; need to collect Surgeon Rx form and completed face sheet from offices (face sheet needs to have insurance information included)
• Confirm next week’s schedule with offices
• Assign technologists to cases depending upon their hospital privileges

Relationship Development

• Focus on developing productive relationships with Surgeons, their offices, OR Staff, and Hospital admin. You are the face of our company in your territory and an extension of the Territory Manager.
• Clear and consistent communication with the above-mentioned people
• Occasional surgeon follow up’s to provide the opportunity to communicate needs or concerns

Auditing

• Complete onsite audits of all local techs in your territory according to company policy
• Perform case audits on completed cases in your territory weekly
• Train another tech to perform audits alongside you to help stay on top of these. Communicate with the Territory Manager as to whether this is needed.
• Ensure hospital POR’s are being submitted by techs at the end of each case and signed off appropriately

Credentialing

• Communicate frequently with Territory Manager regarding needs of the territory as you grow and add new facilities
• Be available to assist credentialing coordinator in any way to ensure timely credentialing of techs and neurologists at new facilities. Communicate this with the Territory Manager.
• Ensure credentialed readers and technicians are being assigned at respective hospitals

Hospital Contracting

• Communicate frequently with Territory Manager regarding new contracts needing to be established at new facilities.
• Perform weekly follow up’s on hospital contract status with Territory Manager
• Ensure new contracts are entered into USMON and that techs are informed to submit those POR’s at the end of surgery communicating with TM as needed.

Supplies

• Make sure techs are placing supply orders and placing them correctly. Ensure orders are received in a timely manner.
• Monitor supplies used and that supplies aren’t being wasted
• Routine check on close to expire supplies and prioritize usage of these or ship to other territories which use them routinely to prevent waste.

Hospital Payments

• Keep in touch with the internal AP department and offer assistance with hospitals that are withholding payments. Communicate with TM regarding these issues and collaborate on best practices for resolution.

Training/Travel

• Travel to help train with complex cases companywide to ensure territory training and advanced modalities are well understood based on territory needs.

Education and/or Experience 

• Preferred Certification by ABRET i.e., CNIM, REEGT or REPT or will train to become board eligible.  
• Must hold a valid driver’s license.  
• Minimum of bachelor’s degree or higher (i.e., Masters, PHD, MD).  
• Bachelor’s degree may be waived if CNIM obtained. 
• Must have current AHA CPR certification. 

Skills/Specialized Knowledge 

• Knowledge of anatomy, physiology, neuroanatomy, pathologic processes, and aseptic techniques.  
• Knowledge of procedures followed in conducting electrophysiological tests and examinations on patients.  
• Knowledge of electrophysiological equipment used in performing tests on patients.  
• Ability to analyze various electronic and neurophysiologic waveforms.  
• Interpersonal communication skills necessary to interact with medical staff, patients, visitors, and other hospital employees.  

• Ability to stand for long periods of time (turn and stoop among several types of equipment in an operating room suite).  
• Ability to apply different types of electrodes to a patient’s anatomy with precision and speed in preparation of monitoring a surgical procedure.  
• Ability to sit for extended periods of time while concentrating on monitoring computer screen images during a surgical procedure. 
• Ability to cope with high levels of stress related to job. 
• Inability to eat/drink for long periods of time and still perform job related duties to meet company standards. 
• Ability to work for long periods of time (10-15 hours) per day and possibly longer in the busy season or while on call. 
• Able to drive long distances to remote locations due to case coverage. 
• Ability to oversee territory clinical processes and ensure efficiency and consistency with company protocols and standards. 

Other Requirements 

• Must maintain professional appearance.  
• Ability to be at work on a regular and consistent basis 

Working Conditions 

• Possible exposure to communicable diseases and hazardous materials with little likelihood of harm if established health precautions are followed.  
• The use of protective clothing such as surgical clothing, gloves, glasses, and masks (PPE).  
• Work requires lifting supplies, pushing, or carrying bulky pieces of equipment.  
• Occasional/frequent travel by motor vehicle and/or air transportation to healthcare facilities located in both urban and rural areas.  

• Variable work schedules that may change from week to week, depending on case load, surgeon’s availability, creating situations that may require minimal notice to be available for a case.  
• Will require cell phone availability for scheduled “on-call time” during weekdays and weekends to cover add-on, elective, or emergency cases.  
• Usually working independently of other Technologists.  
• Physical demands would include lifting and transporting 40-45lbs of monitoring equipment to each facility utilizing proper lifting techniques.  
• Ability to cover cases with minimal or without the opportunities for any kind of break. 
• Must be able to promptly commute to all areas within the designate territory.