Employee Relations & Experience Advisor

HaloMD

Who We Are: 

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

About the Role: 

The Employee Relations & Experience Advisor is a newly created role designed to strengthen HaloMD’s culture, compliance, and managerial effectiveness as we continue to grow and scale. This position will serve as the first point of contact and trusted advisor for managers on employee relations (ER) matters, ensuring issues are addressed promptly, fairly, and in compliance with laws and policies.

Beyond case management, the Advisor will design and implement scalable compliance frameworks, manager enablement programs, and employee engagement strategies that support a consistent, positive workplace experience across the organization. This includes leading investigations, coaching managers, managing engagement surveys from design to action planning, and building proactive programs that anticipate and mitigate workplace challenges.

As a foundational role in our evolving HR structure, the Advisor will not only address today’s ER and compliance needs but will also lay the groundwork for a sustainable, scalable framework that can grow with HaloMD’s workforce and business objectives.

Essential Job Duties and Responsibilities:

Employee Relations & Investigations

• Lead and manage thorough, timely investigations into workplace concerns, complaints, and policy violations.
• Serve as the first point of contact for managers on ER issues, providing real-time guidance, resources, and tools.
• Ensure consistent application of policies, procedures, and employment laws across the organization.
• Track, analyze, and report ER trends to identify risks and recommend preventative measures.

Manager Enablement & Compliance Frameworks

• Build and implement scalable compliance frameworks to ensure legal and policy adherence as the company grows.
• Coach managers on documentation, progressive discipline, and performance management best practices.
• Develop and deliver training programs on compliance topics, respectful workplace practices, and employee engagement strategies.
• Partner with Legal to monitor and respond to changes in employment law and update policies accordingly.

Employee Experience & Engagement

• Design, manage, and analyze employee engagement and pulse surveys, translating results into actionable improvement plans.
• Partner with leaders to address feedback and implement strategies that enhance the employee experience.
• Facilitate listening sessions, focus groups, and other feedback channels to proactively identify and address workplace concerns.

Data, Reporting & Continuous Improvement

• Maintain ER and compliance dashboards for leadership, tracking case resolution timelines, trends, and outcomes.
• Use data insights to refine processes, strengthen policy adherence, and enhance the overall employee experience.
• Establish best practices and documentation standards for ER and compliance processes to ensure scalability.

• Bachelor’s degree in Human Resources, Business Administration, or related field required.
• HR certification (PHR, SPHR, SHRM-CP/SCP) preferred.
• 5+ years of HR experience with a focus on employee relations, compliance, and engagement programs.
• Strong knowledge of U.S. employment laws (multi-state experience required, remote environments preferred).
• Proven ability to lead investigations and produce clear, objective reports.
• Excellent interpersonal, communication, facilitation, and coaching skills.
• Experience developing programs and frameworks that scale in high-growth environments.
• Ability to manage multiple priorities in a fast-paced, dynamic setting.

Preferrd Qulification: 

• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis.

Perks & Benefits:

• Remote - Work from anywhere within the United States with reliable high-speed internet, but our preference is to be based within a commutable distance of our Dallas, TX office for occasional in-person meetings
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What’s Next?

If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard. #IND123