HaloMD
Who We Are
HaloMD is a leader in Independent Dispute Resolution (IDR) under The No Surprises Act and state regulations, empowering out-of-network healthcare providers with cutting-edge technology and industry expertise to maximize reimbursements.
Job Summary
The Operational Analyst plays a critical role within the Technical Operations Center (TOC), serving as the primary liaison between our operations team and key clients while turning raw data into actionable insights that drive operational efficiency, automation resilience, and strategic decision-making. This role is responsible for proactively monitoring system and automation performance, identifying workflow bottlenecks, and directly engaging with clients to address data quality issues and operational concerns. The analyst must be polished, articulate, and comfortable in client-facing situations while maintaining technical expertise in a fast-paced, high-growth environment. With a focus on real-time operations, the analyst collaborates closely with developers, incident managers, and business stakeholders to surface risks, uncover trends, and ensure both the reliability of core technologies and exceptional client experience.
Essential Job Duties and Responsibilities
Client Relationship Management
Workflow Monitoring
Root Cause Analysis
Performance Metrics
Process Optimization
Cross-Team Collaboration
Ad Hoc Analysis
Documentation
Education and/or Experience
Perks & Benefits:
What’s Next?
If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.
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