Client Success Manager

HaloMD

Who We Are: 

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

Job Summary:

The Client Success Manager, must have an in-depth understanding of revenue cycle management, data analytics knowledge, critical thinking skills to analyze processes, as well as have a keen eye for identifying problems and presenting long-term solutions. This role requires exceptional customer service and communication skills in the handling of physician customers. 

This position requires a professional individual with a proven track record of demonstrated leadership. The ideal candidate must be able to prioritize job responsibilities and demands, execute contractual agreements, and provide day-to-day management and operational support of management services. And finally, a Client Success Manager must be flexible, proactive, and have the discipline to work remotely as well as part of a team. 

Essential Job Duties and Responsibilities:

• Lead client experience strategies and initiatives across departments
• Manage and support cross-functional teams to improve customer engagement
• Gather, analyze, and interpret client feedback and performance metrics to identify trends and areas for improvement
• Collaborate with internal teams to address issues and implement innovative solutions
• Utilize client experience tools and platforms to streamline communication and monitor satisfaction
• Ensure compliance with relevant healthcare policies, including the Federal No Surprises Act
• Develop and maintain strong relationships with clients and stakeholders
• Present findings and recommendations to leadership with a focus on continuous improvement

• Bachelor’s degree in Healthcare Administration, Business Administration, Marketing, Communications, or a related field

• Proven experience in customer service, client relations, project management, or client experience roles

• Demonstrated success in managing teams or projects focused on client experience

• Experience in the healthcare industry, specifically in Revenue Cycle Management and/or knowledge of the Federal No Surprises Act

• Proficiency with client experience software and CRM tools

• Strong data analysis skills with the ability to extract insights from client feedback and metrics

• Excellent verbal and written communication skills

• Problem-solving mindset with the ability to develop and implement client-focused solutions

Perks & Benefits:

• Fully Remote – Work from anywhere within the United States with reliable high-speed internet
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What’s Next?

If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard. #IND123