Specialist, Surgical Assist Operations

For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits:

• Multiple medical plan options 
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

The Surgical Assist Operations Specialist will be responsible for providing excellent customer service to our clients, supporting our clinical team, and collaborating on operational projects. The candidate will be an integral part of the team with and will be responsible for timely communication, data entry, execution of operational tasks, and ensuring positive patient and client experience.

· Track and report weekly case cancellation reports

· Support scheduling team and clinical managers on urgent coverage conflicts.

· Communicate regularly with medical office staff on service availability, patient satisfaction, and operational needs.

· Work closely with clinical managers and assist with communication to physicians and employees as needed.

· Escalate client or patient issues to Director for resolution.

· Support Director of Operations in implementing payment structure for services which may include training medical offices, speaking directly with patients, reporting, tracking, and collaborating with other company departments.

· Assist Operational team with onboarding of clinical contractors. Oversee process of contractor invoicing and payment.

· Perform case audits to ensure cases have not been missed

· Work closely with clients to obtain documents and EMR access

· Facilitate implementation of operational improvements through organization of relevant partners

· Check, review, or prepare records, reports, forms or other documents of various kinds pertinent to assigned function(s); personally, investigates complicated problems or errors

· Manage and lead special assignments and projects

· Assist with administrative duties

· Continuous analysis and monitoring of client accounts

· Answer phone calls and e-mails in a timely and professional manner

· Report and provide status updates on operational projects.

· Work closely with operational and clinical team on orientation of new clinical employees to include oversight of credentialing process and possible start date delays.

· Collaborate with Human Resources as needed.

· Other duties as assigned

· This position will include communicating sensitive information with physician clients, patients, and clinical staff

Education and/or Experience

• Bachelor's Degree

Skills/Specialized Knowledge

• Excellent customer service and communication skills
• Ability to multi-task and prioritize
• Must have excellent attention to detail
• Must be able to meet deadlines and provide timely reports
• Ability work on computer including but not limited to using the internet, Microsoft Outlook and Microsoft Excel

Other Requirements

• Must maintain professional appearance.
• Ability to be at work on a regular and consistent basis

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

• Remote