User Services Analyst

HaloMD

Who We Are: 

HaloMD specializes in Independent Dispute Resolution (IDR) through The No Surprises Act and state regulations for out-of-network healthcare providers, leveraging advanced technology and deep industry expertise to secure optimized reimbursements.

IT User Services Specialist Overview:

The IT Support Specialist provides end user support for user’s technical and application issues while also supporting the IT Infrastructure and Systems team as necessary. This is a hybrid role - three days per week in office.

Basic Function/Responsibilities:

• Provide technical support for workstations, applications, desk phones, mobile devices, printers, A/V equipment, servers and other IT related systems
• Create and manage user accounts and access
• Perform Office 365 and network administration
• Assist in IT Asset Management to ensure accurate inventory records
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
• Create knowledge base articles, checklists, procedures and end-user training

Preferred Skills:

• Office 365 Administration
• Microsoft Office
• Active Directory
• Exchange Server/ Exchange Online
• Networking – Router, Switch, Firewall, AP Etc.
• Mobile Device Management
• AV Equipment/Video Conferencing Solutions
• Windows OS, MAC OS, iOS, Android

 Requirements:

• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users
• A minimum of two years of experience is required.

Perks & Benefits:

• Hybrid - 2 days per week in office and 3 days per week remote
• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

What’s Next?

If you’re ready to bring your skills and passion to our growing team, we want to hear from you! Apply today and help us create a future where success is the standard.