Supervisor, Cash and Mail

Job Summary

The Supervisor of RCM will supervise and coordinate the staff’s daily operations. This role will have the overall responsibility for mentoring and developing skills of direct reports. The Supervisor will participate in evaluation and implementing quality control and performance improvement activities.

Essential Job Duties and Responsibilities

• Promote department goals by motivating, coaching, and training team members
• Train new employees on department policies, procedures, processes, and applicable information systems
• Plan and prioritize schedules, assign, and monitor work to optimize operations
• Routinely evaluate staff performance, audit work, work output to ensure compliance with expectations and processes
• Inform staff of changes in policies, procedures, processes and systems
• Recommend procedural and system changes to improve processes, operational quality, and efficiency I.e., job aids, training resources and workflow
• Collaborate with upper-level management to provide updates of findings and outcomes
• Actively participate and monitor process development and improvement
• Maintain attendance payroll records and a timely processing of employee time off request
• Handle escalated issues and concerns
• Complete and monitor special projects
• Other duties as assigned

Education and/or Experience

• High School degree or equivalent required
• Minimum 3-years of medical billing and collection experience
• Minimum of 1-year supervisory experience with more than five people

Skills/Specialized Knowledge

• Knowledge of CPT, and ICD-10
• Knowledge of legal and regulatory government provisions
• Knowledge of laws that regulate communications and privacy act HIPAA laws and understands the application of all above
• Strong computer skills including Microsoft Office and a strong proficiency in excel spreadsheets using formulas, pivot tables, filters, etc.
• Strong organizational analytical and problem solving skills
• Knowledge of insurance industry
• Proven success in negotiation and technical writing professionalism in dealing with both internal and external customers
• Ability to clearly communicate both verbally and in writing
• Knowledge of medical terminology
• Experience with MS Office applications including Word, Excel, Access, Outlook, PowerBI

Other Requirements

• Must maintain professional appearance
• Ability to be at work at regular and consistent times

Physical and Mental Demands

This position will spend long hours sitting and using office equipment and computers. The position may also entail light lifting of supplies and materials occasionally, up to and including 20 pounds in addition to reaching, stooping, standing, and walking. This position requires the ability to talk, hear, compare, compute, compile, copy, analyze, coordinate, synthesize, negotiate and communicate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Work Environment

Standard office environment with the option for a limited hybrid schedule as determined by the needs of RCM.