Attorney Liaison

The Attorney Liaison specializes in processing medical records requests from attorney’s offices as well as performing a wide variety of tasks such as generating records, affidavits, and other documents as required.

· To review and respond to all Attorney requests received via mail, fax, and email, included but not limited to: Subpoenas, Affidavit requests, Billing, and medical records requests

· Drafts and prepares records and affidavits pertaining to LOP cases

· Creates invoices and accepts payments for attorney and third-party records requests

· Tracks and follows up with outstanding requests and invoices

· Ensures records are distributed within the legal time limits

· Provides customer service via telephone, email and in person daily

· Follow-up on outstanding LOPs

· Other duties as assigned

Education and/or Experience

· Minimum of 3 years Medical Records experience

· Heavy experience in attorney and LOP cases

Skills/Specialized Knowledge

· Knowledge of laws that regulate communication and privacy act.

· HIPAA laws and understanding of the application of all above

· Ability to review motions, subpoenas, complaints, and requests for records and independently determine how to process the matter most efficiently

· Prepare detailed correspondence for both internal and external audiences

· Establish and maintain effective working relationships with others

· Organized, able to manage time effectively and efficiently, customer service-oriented, with professional phone presentation, advanced computer skills, ability to research and resolve LOP billing questions

· Knowledge of the insurance industry

· Professionalism in all dealings, both internal and external

· Ability to clearly communicate, both verbally and in writing

· Detail oriented

· Familiarity with Microsoft Outlook, Word, and Excel

#IND456