Manager, Client Experience

Join HaloMD! 🚀

At HaloMD, we’re shaking up the healthcare financial landscape with our innovative, AI-powered approach and expert legal insight. We’re on the hunt for a passionate Manager, Client Experience to lead the charge in creating unforgettable client journeys. If you thrive on innovation, love solving complex challenges, and excel at building meaningful relationships, this is your chance to shine! 

💲 Compensation is determined based on the following criteria:

• Low Range: Entry-level experience with foundational skills.
• Mid Range: Solid experience with demonstrated proficiency in key responsibilities.
• High Range: Extensive experience with a proven track record of success in similar roles.

Pay will be evaluated based on experience, skills, and qualifications during the hiring process.

🌐 Work Arrangement: This is a remote role: Travel expectation will be 25% at a minimum with additional travel as necessary. 

💙 Why You’ll Love Working with Us
• Multiple medical plan options to fit your lifestyle 🌟
• Health Savings Account with company contributions 💵
• Comprehensive dental & vision coverage for you and your family 😁👓
• 401(k) plan with a generous company match for your future 💼
• Paid vacation, sick time, and company holidays to recharge 🌴
• A wellbeing program with health insurance incentives to support a healthy lifestyle 🏃‍♂️🏃‍♀️

📝 Your Role: Manager, Client Experience

As the heartbeat of our customer success, you will:
• Lead & Inspire: Mentor your team and influence client expectations 🎯
• Client Onboarding: Welcome new clients with engaging, proactive communication 🤝
• Enhance Experiences: Gather feedback, analyze metrics, and implement improvements to ensure top-notch service 📊
• Collaborate: Work closely with senior management and cross-functional teams to drive operational excellence 🌐
• Innovate: Identify growth opportunities and lead special projects to optimize processes 💡

🎓 Qualifications & Experience

• Bachelor’s Degree in Healthcare Administration, Business, Marketing, Communications is required🎓
• 4 + years’ experience as an Account Manager or similar role— in healthcare revenue cycle management preferred 💼
• Experience in insurance, benefits, or healthcare revenue cycle 🏥
• Proven leadership with strong communication, analytical, and project management skills 📈
• Proficiency in Microsoft Word, Excel, and PowerPoint 🖥️
• Ability to manage multiple projects and travel (minimum 25% travel) 🚗

EOE