Analyst, User Services

About MPOWERHealth:

For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits:

• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
• Create and manage user accounts and access
• Perform Office 365 and network administration
• Assist in IT Asset Management to ensure accurate inventory records
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
• Create knowledge base articles, checklists, procedures, and end-user training

• Office 365 Administration
• Microsoft Office Experience
• Active Directory Experience
• Exchange Server/ Exchange Online Experience
• Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
• Mobile Device Management Experience
• AV Equipment/Video Conferencing Solutions Experience
• Experience with Windows OS, MAC OS, iOS, Android 
• Bachelor’s degree or equivalent combination of education and experience
• Minimum 1-year experience in a similar role
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users

It is the policy of MPOWERHealth not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.

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