Analyst, User Services

About MPOWERHealth:

For over a decade, MPOWERHealth has supported the independent musculoskeletal physician with best-in-class clinical services, back-office solutions, and advanced technology. We pride ourselves on being a partner that offers foresight to customers. We simplify what’s complex, and we help them find a better way. Our best-in-class analytics coupled with industry-leading expertise make MPOWERHealth the company our customers can rely on no matter what lies ahead.

Benefits:

• Multiple medical plan options
• Health Savings Account with company contributions
• Dental & vision coverage for you and your dependents
• 401k with Company match
• Vacation, sick time & Company paid holidays
• Company wellbeing program with health insurance incentives

The IT Support Specialist provides end-user support for technical issues and supports the IT Infrastructure/Systems.

• Provide technical support for servers, workstations, applications, desk phones, mobile devices, printers, A/V equipment, and other IT-related systems
• Create and manage user accounts and access
• Perform Office 365 and network administration
• Assist in IT Asset Management to ensure accurate inventory records
• Open and track tickets, prioritize, follow up on service requests, and escalate as necessary
• Create knowledge base articles, checklists, procedures, and end-user training

• Office 365 Administration
• Microsoft Office Experience
• Active Directory Experience
• Exchange Server/ Exchange Online Experience
• Networking – Router, Switch, Firewall, AP Etc. Experience Preferred
• Mobile Device Management Experience
• AV Equipment/Video Conferencing Solutions Experience
• Experience with Windows OS, MAC OS, iOS, Android 
• Bachelor’s degree or equivalent combination of education and experience
• Minimum 1-year experience in a similar role
• Strong customer service and troubleshooting skills
• Ability to communicate technical information, both verbal and written, to a wide range of end-users

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